Browse News & Discounts
- Latest News
- Digital Banking
- Financial Planning
- Checking, Savings and Credit
- Business Banking
- BECU 101
Published Apr 23, 2024 in: BECU 101 Latest News
Members have 24/7 access to self-serve options online and in the BECU mobile app. Pause a misplaced card, request to replace a damaged card, change your PIN and more — anytime, anywhere — without having to call, message or visit a BECU location.
- Share
-
Options in Online Banking and the Mobile App
Manage your debit and ATM cards in Online Banking using a web browser, or on a mobile device using the BECU mobile app.
In Online Banking and the app, you can:
- Pause your debit or ATM card.
- Set a travel notification.
In Online Banking, you can also:
- Request a replacement debit card.
- Activate a new debit or ATM card.
- Set or change your PIN.
- See your daily debit and ATM transaction limits.
- Enroll in Save-Up Automated Savings.
Get Started
Online Banking
You'll find theManage Your Debit Cardlink in Online Banking on theAccount Summaryscreen under theRelated Taskscolumn. To protect your account from unauthorized access, you'll be required to complete a multi-factor authentication (MFA) step to verify it's you before you can proceed.
After clickingManage Your Debit Card, check your device for a text message from BECU containing a one-time passcode (OTP), then enter it in theVerification Codefield on the screen when prompted. BECU will never contact you to ask for this code. If someone contacts you to ask for your OTP, do not reply and contact BECU immediately at800-233-2328to report the incident.Learn more about what to do if you suspect fraudulent activity.
If you're on a desktop, you'll also have the option to answer a security question.
Mobile App
You'll accessCard Managerin the BECU mobile app from the dropdown menu in the top right corner. Select the image for the card you want to manage, then tap the action you want to take and follow the prompts to continue.
About the Options for Managing Your Card
If you misplace your ATM or debit card, pausing it blocks new transactions and withdrawals to prevent any potential unauthorized activity. Preauthorized recurring transactions may still be processed. If you find your card, you can reinstate it in Online Banking or in the app. Important: If your card information was exposed, you should report it to BECU and request a new card.
Notifying your financial institutions if you will be traveling out of state or internationally helps prevent sensitive fraud monitoring systems from locking your cards without notice when nonroutine transactions are detected. Read more about travel notifications and other tips for out-of-town card use.
Request a new debit card if yours is damaged or you want a different card design. This feature can only be used to replace existing cards. Important: If your card has been lost or stolen, report it to BECUbefore you request a new card online or in the app.
Your replacement card should arrive to the address on file in four to six business days. We recommend destroying your old debit card after you activate the new card. The old card will be deactivated after 30 days.
You can activate a new debit or ATM card in the Manage Your Debit Card section of Online Banking, or at a BECU ATMif you know your PIN.
We will mail a new PIN separately from the replacement card. The PIN mailer typically arrives within seven to ten business days. If you need to use the card sooner, you can follow the instructions below to set a PIN as soon as you activate your new card. Note: If you set your PIN online, please disregard the PIN you receive in the mail.
Follow the steps below to set or change a new PIN online, at any time, even if you don't know the existing PIN.
- Log in to Online Banking.
- Navigate to the Manage Your Debit Card link of the Account Summary screen under Related Tasks.
- Check your device for a text message from BECU containing a one-time passcode (OTP).
- Enter the OTP in the Verification Code field on the screen when prompted.
- Select the corresponding card.
- Select Change My PIN.
- Enter your new PIN.
- Select Confirm PIN Change.
Your new PIN is effective immediately.
For security, all member accounts have daily limits on debit transactions and ATM withdrawals. Primary account holders can see these limits in Online Banking, and the amount accessed so far for that day. Learn more about access limits and how to request an exception.
BECU's Save-Up is an automated tool that enables you to build savings by either rounding up or transferring a set amount into your savings account with each debit card purchase. Follow the steps below to enable this feature on your account.
- Log in to Online Banking.
- Navigate to the Manage Your Debit Card link of the Account Summary screen under Related Tasks.
- Check your device for a text message from BECU containing a one-time passcode (OTP).
- Enter the OTP in the Verification Code field on the screen when prompted.
- Select the corresponding card.
- Select Enroll This Card to complete the process.
Frequently Asked Questions
No, your replacement card will have a new number, expiration date, and security code.
Yes, you can choose from several debit card designs, including our co-branded University of Washington (UW), Washington State University (WSU), KEXP, and Seattle Seahawks cards.
To request a replacement credit card, message us in Online Banking or the mobile app, visit any BECU location, or call a BECU representative at800-233-2328(during business hours) or866-820-2999 (after hours). For credit card TTY support 24/7, call 888-918-7323.
If you have a BECU Business debit card, request a replacement by calling 800-704-8080 or visiting any BECU location.
To report lost or stolen BECU debit, ATM or credit cards, you can:
- Message us in Online Banking or the mobile app.
- Call 800-233-2328 during business hours.
- Visit any BECU location.
- For debit cards after hours: Call 888-241-2510 or 909-941-1398 (collect outside U.S.) after business hours.
- For credit cards after hours: Call 866-820-2999 (after hours). For credit card TTY support 24/7, call 888-918-7323.
